Refund policy

At Lavveen, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging.
  • The return request must be submitted within 7 days of receiving your order.
  • Proof of purchase or order confirmation is required.

For hygiene and safety reasons, we cannot accept returns for:

  • Opened skincare or beauty products.
  • Used beauty devices.
  • Products with broken safety seals.
  • Personal care items that have been opened or used.

Beauty Devices Policy

For hygiene, safety, and product integrity reasons, beauty devices that have been opened, activated, used, charged, paired, or registered cannot be returned or refunded unless they are found to be defective upon arrival.

Customers must inspect their device upon delivery and report any defects within 48 hours of receiving the order.

Any signs of use, activation, physical damage caused by misuse, improper handling, or tampering may void eligibility for return, replacement, or refund.

Additional Non-Returnable Items

The following items are not eligible for return or refund unless defective upon arrival:

  • Beauty devices that have been opened, activated, paired, charged, or used.
  • Skincare, cosmetic, and personal care products with opened packaging or broken seals.
  • Products purchased during clearance, promotional, discount, or final sale campaigns.
  • Gift cards, promotional gifts, and complimentary items.

2. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

  • Your order number.
  • Photos or videos showing the issue.
  • A brief description of the problem.

Once approved, we will offer a replacement, store credit, or full refund where applicable.

3. Refund Process

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method.
  • Processing time may take 5–10 business days depending on your payment provider.

Shipping fees are non-refundable unless the return is due to our error, a damaged product, or a verified manufacturing defect.

4. Order Cancellation

Orders may be cancelled before shipment.

Once an order has been dispatched, it cannot be cancelled and will fall under this Return & Refund Policy.

5. Return Shipping

Customers are responsible for return shipping costs unless:

  • The product was received damaged.
  • The wrong item was delivered.
  • The product has a verified manufacturing defect.

Lavveen reserves the right to determine the appropriate return method and shipping arrangements.

6. Contact Us

For any return or refund requests, please contact our customer support team:

Email: support@lavveen.com

Business Hours:
Monday – Saturday
10:00 AM – 7:00 PM (UAE Time)

7. Policy Rights

Lavveen reserves the right to refuse any return, replacement, or refund request that does not meet the conditions outlined in this policy.

By placing an order through Lavveen, customers acknowledge and agree to the terms of this Return & Refund Policy.