Shipping policy

Thank you for shopping with Lavveen.

We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below.

Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on Sundays or public holidays.

During high-volume periods, promotions, or holidays, processing times may be slightly extended.

Shipping Time

Estimated delivery times:

• United Arab Emirates (UAE): 2–7 business days

Delivery times are estimates and may vary depending on the destination, courier service, customs procedures, weather conditions, or other unforeseen circumstances.

Shipping Fees

Shipping fees, if applicable, will be calculated and displayed at checkout before completing your purchase.

Free shipping promotions for orders above 300 AED

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information.

Lavveen is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping details provided by the customer.

Delayed or Lost Shipments

While we strive to ensure timely delivery, Lavveen is not responsible for delays caused by courier services, customs clearance, weather conditions, public holidays, or other factors beyond our control.

If your order appears lost or significantly delayed, please contact our customer support team and we will do our best to assist you.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photos of:

• The outer packaging
• The shipping label
• The damaged product

We will review the claim and provide a suitable resolution.

Contact Us

For shipping-related inquiries, please contact us:

Email: support@lavveen.com

Business Hours:
Monday – Saturday
10:00 AM – 7:00 PM (UAE Time)

Thank you for choosing Lavveen.